Returns Policy

1.1 You have certain legal rights in relation to any products that you purchase from us online. These include:

• that any products supplied by us will be of satisfactory quality, fit for their intended purpose, and will conform to any description provided on our website;
• certain remedies if a product is defective or misdescribed; and
• a right to cancel the contract without giving any reason within 14 days, beginning the day after the day on which you receive the product, and to receive a full refund, even if the product is not defective. This right is subject to certain conditions and exceptions (see clauses 1.2 to 1.6 below).

Nothing in these terms is intended to affect these legal rights.

1.2 Return of non-defective products

a) We hope that you will be satisfied with your purchase of products from us. However, you have the right to change your mind and cancel the contract within 14 days without giving any reason, provided that:

• you inform us that you are cancelling the contract no later than the 14th day after the day on which you received your product;
• you have taken reasonable care of the product prior to return - in particular this means that it must not have been damaged or used excessively and that it is returned with all accessories and manuals that were supplied with it;
• you will be responsible for the cost of returning the product to us, unless it is faulty, incorrect or misdescribed; and
• you return the product in suitable packaging to ensure it reaches us in good condition. We suggest that you use a postal service that insures you for the value of the item you are returning and that you obtain proof of postage.

b) Please see below for further details about you right to cancel when you change your mind about a product.

1.3 The cancellation period

If you change your mind about a product you have 14 days to cancel the contract after the day you (or someone you nominate) receives the product, unless you have ordered multiple products or a product that consists of multiple pieces in which case you have until 14 days after the day you (or someone you nominate) receives the last delivery (of the last product or piece of your order) to change your mind about the products.

1.4 To exercise your right to cancel (including where you have changed your mind) please contact us and provide a clear statement informing us of your decision to cancel by email at uksupport@rokit.com. Please provide your name, home address, details of the order and, where available, your phone number and email address. In order to meet the cancellation deadline when you change your mind about a product, you need to contact us or send your communication telling us that you wish to cancel before the cancellation period has expired.

1.5 Returning Products Following Cancellation

In the event that you end the contract for any reason after products have been dispatched to you or after you have received them, you must return them to us. You must either, post them back to us at the address provided by our customer service or (if the product is not suitable for posting) allow us to collect them from you. Before returning products please email us at uksupport@rokit.com to advise us and to get a Returns Authorisation Number for return of the product. If you are exercising your right to cancel the contract because you change your mind, you must send off the products within 14 days of telling us you wish to end the contract.

1.6 Effects of cancellation when you change your mind

a) If you cancel a contract because you have changed your mind and you have complied with the provisions of clauses 1.2, 1.3 and 1.4, we will reimburse to you all payments that we have received from you (subject to any deductions as described below). Reimbursement shall include (in the event that you have been charged for delivery) the costs of delivery based on the least expensive delivery method offered by us

b) We may make a deduction from the reimbursement for the loss in value of any products that we supplied if the loss is the result of unnecessary handling by you (e.g. handling that is beyond the sort of handling that might reasonably be allowed in a shop). Unnecessary handling could include using a product to make or receive a call or to send or receive an SMS or MMS message or installing or using any software.

c) We will reimburse you as soon as possible and not later than within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.

d) We will reimburse you using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

e) You will be required to bear the direct cost of returning the products to us (unless they are faulty or not as described).

1.7 Return of defective products

a) If your product develops a defect, please contact customer support using the below contact details. The products are manufactured by or on behalf of ROKiT Enterprises Limited which offers a limited warranty for the products. A copy of this limited warranty is available at https://rokitphones.com/uk/warranty. The limited warranty offered by ROKiT Enterprises Limited does not affect your legal rights.

b) If a product develops a defect and you return it to us within 30 days of the date of delivery, you are entitled to a refund or we will exchange the product, provided that you return the product to us with proof of purchase, in suitable packaging to ensure it reaches us in good condition and with all accessories and manuals that were supplied with the product.

c) To return a defective product, please email customer service at uksupport@rokit.com to obtain a Returns Authorisation Number.

1.8 Exchanges

If you requested an exchange for a lower priced product model, we will refund you the difference in price and if you requested an exchange for a higher priced model we will contact you to arrange payment of the price difference and following payment will despatch your new product.